Author - teckmovers

How Can a Mobile App like “Zoom” be created?

What used to be a peculiarity, the COVID-19 pandemic made remote working a norm. The companies that once considered working from home impractical are now thanking mobile app development companies for creating tools like ‘Zoom,’ which has made the situation a hundred times less complicated.

While several video conferencing apps have since been born, what exactly does such an app take to be made? What features are essential and if you want to have an app that suits your needs, how can you go about it? Let’s discuss.

Basic Features of a Video Conferencing App

At the fundamental level, Zoom Meetings has most of the features one would need to hold a virtual meeting.

First, you can join a meeting without even logging in, by just using the meeting ID of the host. Second, you can join/host a meeting by any means as long as your screen device has required features and an internet connection. Then, you can turn off your mic and camera, share your screen, virtually raise hands, create a poll, chat, mute participants, and even record a meeting.

Additionally, there are many other features that the mobile app maintenance services integrate to video conferencing apps, such as setting a virtual background during a meeting or putting a filter on you, which basically smoothens your skin. Although when you’re thinking about making a conferencing app of your own, you will have to decide which features are essential and which can be left out.

How to Create a Video Conferencing App like Zoom Video?

To develop a video conferencing app like Zoom or Google Meet, you need to take care of a few essential steps, which are as follows:

1. Back-End Development

Just what the skeleton is to a body, the back-end is to an app. You need to build the basic framework for the proper functioning of your video conferencing app. While you can indeed integrate a ready-made BaaS solution to your app, it’s much better to build a server from the scratch to render more innovative technologies and features to it.

2. UI/UX Design

An interactive and attractive user interface will reduce the bounce rate by a tremendous percentage as it would enhance user experience. Therefore, you need to create an engaging UX design. While users are smart enough to quickly understand the usage of different features, you also need to ensure that the features aren’t too hard to reach. From the UI perspective, the design should be very appealing so it makes people don’t get bored with it.

Conclusion

Whether you use existing video conferencing apps, seek shelter under mobile app development companies, or build an app of your own, the idea remains singular – making remote working effortless. Video conferencing apps have made it possible for people sitting in one corner of the world to work for a company at another corner, something which was a rarity. Any which ways, it’s a boon to the corporate world.

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Food ERP

Here’s How ERP Helps the Food Safety Industry

The food safety industry is usually disregarded by people in spite of the fact that it plays a major role in saving them from foodborne diseases. Companies of this particular industry do the thankless job by maintaining proper sanitation, preparation, handling and storage of both raw and cooked food. These processes can be made less laborious by using special tools and software like ERP and CRM. 

Not to mention, it’s a fact that the food industry isn’t only in the business for profits but for serving the noble cause of welfare. Therefore, one must not underestimate the measures taken by these companies to make their jobs a success, which isn’t only determined by the profits they make — billions of dollars are blown every year in the treatment of diseases contracted from food.

Clearly, the job is not easy! Unified CRM and ERP can help the food safety industry with their job to work efficiently towards their mission and vision of providing safe food to everybody. 

Some Common Challenges faced by Food safety industry:

One common inadequacy still adopted by some companies in the industry is using legacy systems, which are more likely to be insufficient and erroneous. Legacy systems are also incapable of finding and producing the required reports. If your company uses these systems, you might need to integrate other applications to monitor specific food data. Traditional systems aren’t considered as competent as they can’t record essential information, such as supply chain data, along with precise financial information in order to track profit and losses. 

Now, the question is, how can ERP solutions actually help you? Here’s how:

A Cost-Effective Food Industry ERP Solution

The best of ERP systems offer streamlined and error-free results along with impressive scalability & performance at very reasonable rates. They not only make your job easier but cheaper.

Purchase, Sales and Inventory Manager ERP

Whatever system you choose, you need a purchase module that helps in identifying cost-effective quotations from the vendors around. ERP and CRM solutions for the food industry help you with the process by undergoing validation purposes before generating a purchase order on command. 

Moreover, as you know, inventory is a crucial part of the industry and ERP solutions help you maintain stock at various warehouse locations; this also includes the lot and sterilized items. 

Along with this, there’s a sales module, which supports the preparation of customer quotations with the help of a separate unit tool, the pricing master. This helps with multiple units of measure, which is a must for a food safety industry. Not only this, the solution comes with a credit limit check, so if a customer is found over-credited, the item won’t be allowed to sell to them without authorization. 

The Lot and Serialized Inventory Tracking

The lot and sterilized inventory tracking is essentially helpful in the cases of product thefts. Additionally, expiry dates are also recorded by the system to identify expired items and notify you about the same.

ERP Software for Ease of Finance Accounting

ERP software can also help you maintain the accounts book by using its finance modules. It typically maintains detailed customer, vendor, and ledger accounts data. 

ERP Allows Comprehensive and Real Time Reporting

Proper ERP and CRM software often come with comprehensive tools that grant you the provisions to visually interpret and analyze real-time data and also generate comprehensive reports. Some of these reports can also help you identify your important partners for your business. 

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Pharma ERP

5 Pharma ERP Software Benefits to Resolve Pharmaceutical Manufacturing Challenges

The rising competition, governmental regulations, and customer expectations have made the pharmaceutical industry super difficult to sustain in. In spite of that, pharmaceutical manufacturers are operating relentlessly to make the ends meet by going digital, using versatile tools and techniques. One such tool is ERP: Pharma ERP software comes with many useful modules. It also facilitates the enterprises to manufacture the best quality drugs at the cheapest and also comply with stringent regulations.

 

The 5 benefits of Pharma ERP software:

  1. Pharma ERP for Sales and Marketing Management

The templates offered by pharma ERP software allow you to efficiently manage contracts and process sales. It has the capacity to store and regularly update massive amounts of consumer data. The software further helps by:

 

  • Smartly formulating prices on factors, such as demographic data and purchase patterns and history
  • Automatically creating workflows post completing a sales order independently, reducing any need for human intervention
  • Allowing the marketing department to run and monitor promotional campaigns in real-time, offering the liberty to alter them per changing trends and implement new strategies in real-time
  • Enabling an inter-departmental flow of information
  1. Pharma ERP for Improved Traceability

 

Traceability is essential in any industry, but more so in pharma because of the multiple government regulations. Using pharma ERP software can help companies maintain a record of all purchases as well as the movement of raw materials and end products. This simplifies the audit trail process, allowing the company to respond to product recalls within a few minutes as opposed to days.

  1. Pharma ERP for Regulatory compliance 

 

Governments throughout the world implement stringent policies for pharma companies, failing to comply with which results in rigid punishments. Pharma ERP software has the ability to maintain meticulous checks and balances system, handle bills and receipts, validate protocols, and club formulation and compliance management modules. You also get help with essential documents to perform audits and maintain statutory vigilance.

Moreover, the software manages historical data, enabling all business stakeholders to store and retrieve data in one place.

 

  1. Pharma ERP for Inventory and Material Management

It enables managers to monitor inventory levels and control pilferage by maintaining real-time records for manufacturing materials. You can set a threshold in the software and it will automatically place orders with the vendors when there’s a drop in the number of raw materials below the limit. You also get insights on material usage, inventory levels, and a regularly generated inventory status report, which helps manage expenses and save costs.

 

  1. Pharma ERP for Exact Product Costing

 

One struggle common to all pharmaceutical manufacturing companies is maintaining record operational and material costs. How do you determine costs in the inadequacy of such critical data? ERP software record the costs of raw materials, insurance, R&D, customer incentives, etc. and determine profitability. Thank the multiple valuation methods that electronically capture all the expenses. Although pharma manufacturers rarely create by-products, if they do, these costs are recorded as well.

 

Conclusion

 

In order for a company to excel in the pharmaceutical industry, it’s imperative for it to become as digital and automated as possible. Pharma ERP software can do everything from determining costs and calculating profits to managing sales and marketing; from improving traceability to helping with the compliance of government regulations, overall enabling the manufacturer to grow big.

 

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Readdress your Customer Service KPIs

Whether or not you realize this, the relevance of customer service teams has greatly improved in recent times. Primarily due to the fact that companies aren’t only trying to resolve customer queries, but are actually working on building customer loyalty by personalizing customer experience and interaction. As we’re trying to adapt to a new normal, major firms have revolutionized the way customer services worked. Companies are looking to revamping their operational and channel strategies. They’re using different approaches to build better customer relationship management (CRM) to enhance their services and become more transparent.

Now, as customer demands are increasing and new service channels are being introduced, companies should review the KPIs systems they use to analyze the service team performance.

What you need to do is to redefine ‘success’ and align it with your company’s recently developed expectations and priorities. Conventional success metrics, including customer satisfaction (CSAT), net promoter score (NPS), and average handling time (AHT) might have been relevant over the years, but today we have other KPIs that can help you formulate better CRM strategies; they are:

  1. Customer Effort Score (CES)

Typically defined as the effort put in by customers to get their issues resolved, CES is correlated with customer loyalty. Reduce the CES and you can encourage more people to approach you. This can be done by designing simpler processes and licensing service teams to guide customers on other presumable issues rather than just resolving the present ones.

  1. Channel Performance and Split

Experts globally are focusing on being available on their customers’ preferred channels, such as social media and WhatsApp. The increase in the number of channels has created the need to assess each one’s performance in terms of resolution time and customer feedback. This can help you enhance customer loyalty by bridging gaps and optimising resource allocation.

  1. Customer Retention Rate (CRR) or Attrition Rate

The CRR is affected by how satisfied an interaction with the company leaves the customer. To simplify, a good interaction may not directly increase loyalty, but a bad interaction will definitely end up with customer attrition.

  1. Agent Satisfaction

When it comes to the service team agents’ satisfaction, many companies seem oblivious. Providing the team with the right technology and support can empower the agents, immediately improving their productivity.

  1. Cost per Interaction

Interaction with customers doesn’t happen for free, companies have costs to bear, with phones being the most expensive. Understanding these costs can help you design better user experience strategies. So, you might want to promote cheaper digital channels like WhatsApp and train your team accordingly.

How can Teckmovers Help?

Teckmovers has been providing customer engagement solutions for a substantial period of time. We can help you improve customer service KPIs by:

  1. Reducing CES by employing self-service channels like bots and communities
  2. Keeping in check the performance of different service channels with smart analysis techniques
  3. Empowering service team to increase CRR and loyalty
  4. Automating employee engagement and productivity using AI-driven insights and tools
  5. Promoting a positive service experience, and using low-cost service channels

 

 

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Customer Relationships

SMBs lean into Technology to Build Customer Relationships during COVID-19, Says Research

As the world stepped into the 20s of this century, small- and medium-sized business (SMB) owners and managers were immersed in advancing technologies like customer relationships management (CRM). Who knew that a little virus invisible to the human eye would tear the global economy down?

The COVID-19 outbreak brought along unpredictable health and economic crisis as well as unprecedented challenges. While throwing many big companies out of business, the pandemic obviously impacted the SMB landscape deeply. Yet the SMBs didn’t give in; they evolved, with a good number of them reflecting confidence about their future meandering through uncertainty.

The recently released fourth edition of the Small and Medium Business Trends Report from Salesforce has done a remarkable job explaining how over 2,300 global SMBs are metamorphosing through the pandemic. The research covered a survey of business leaders in March and August 2020 and analyzed the findings, which are extremely intriguing.

The study shows how SMB operations have shifted over the past seven months: the convincing report can help businesses to adapt and prepare for the new normal as the present scenario continues to be ruled by a virus.

Let’s now look at the insights we got from the report:

SMBs are focusing more on customer communications than ever

As meeting customer expectations has become super more challenging, SMBs have got added work to do. They not only have to satisfy customers with their services but also take care of safety, sanitation, local health mandates, and maintain contactlessness. But it doesn’t stop there. Even after all of the aspects are taken care of, the next thing is to make the customers aware of those efforts, which is another task. So, it shouldn’t come as a surprise that 55% of the ventures surveyed have become more cautious about their communication with the customers. Also, about half have expanded ways of letting the customers reach them.

Moreover, small- and medium-sized businesses admitted to turning to technology to pull their customers closer: over 50% responded that it boosted their customer interactions. If we look at it from a bigger perspective, this is because businesses are meeting their potential customers where they’re the most active — 63% and 61% of millennial and Gen Z consumers, respectively, confirmed their likelihood to support digitally-active small businesses.

The SMB landscape has thus witnessed a revolution: from paying attention to offering online orders and contactless delivery, to doubling down on email and social media contact options, SMBs are focusing on building customer relationships harder than ever. Many SMBs now swear by business technologies like customer relationship management (CRM) for their efficiency in delivering customer service, justifying the surge in its usage during the pandemic.

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